Terms, refunds & cancellations.

Setwise is operated by Chanté Hattingh, trading as Setwise, based in South Africa. For any question on this page, or about a payment, contact setwiseadmin@gmail.com.

Setwise offers two ways to pay, both processed securely through Payfast:

• Setwise Pro (R99/month), a recurring subscription for unlimited question papers, unlimited saved sets, and priority processing.
• Single paper (R20), a once-off payment that lets a Free account generate one paper past the free plan's limit, with no ongoing commitment.

Setwise is a digital service. Nothing is physically shipped. Once Payfast confirms your payment, access is activated automatically and usually reflects in your account within a minute or two. Generated question papers themselves are available immediately inside the app as Word and PDF downloads as soon as they're generated. If a payment succeeded but your account hasn't updated within 15 minutes, contact setwiseadmin@gmail.com with your payment reference and we'll sort it out promptly.

Cancel any time from your Account page. There's no minimum term and no cancellation fee. Cancelling stops future billing immediately, but you keep full Pro access for the remainder of the period you've already paid for. You can also request a cancellation by emailing setwiseadmin@gmail.com.

Because it's a single, instantly-delivered purchase rather than a subscription, it can't be cancelled once payment has completed.

Setwise Pro (R99/month): subscription payments are non-refundable once processed, since access to that billing period has already been granted. If you're charged in error, or a technical fault on our side stopped you from using the service you paid for, contact us within 7 days of the charge and we'll review it, refunding or crediting your account at our discretion.

Single paper (R20): non-refundable once your paper has been successfully generated. If your payment went through but the paper wasn't created due to a fault on our side, your credit stays on your account for you to use on a later attempt at no extra cost. Alternatively, contact us for a refund.

To request a refund, email setwiseadmin@gmail.com with your payment reference and the reason for the request.

All payments are processed by Payfast, a licensed South African payment gateway. Setwise never sees or stores your card details. Payfast handles that entirely on their own secure, PCI-compliant systems.